Here is a summary of our inspection report from the Care Quality Commission:
Last updated 30th April 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provid
er is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
St Christopher’s Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
St Christopher’s Care Home accommodates up to 52 people in one adapted building. At the time of our inspection, the service was providing support to 39 people .
This inspection took place on 21st March 2018 and was unannounced. At the last inspection in February 2016, the service was rated Good. At this inspection on 21 March 2018 we found the service remained Good overall, however improvements were required under the ‘well led’ domain.
The provider had systems in place to monitor the quality of the service. We found that whilst all areas of the service were monitored, actions were not always taken and improvements were not always made. The service did not always notify the Care Quality Commission of certain events and incidents in a timely way.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Staff had a good understanding of abuse and the safeguarding procedures that should be followed to report abuse and incidents of concern. Risk assessments were in place to manage potential risks within people’s lives, whilst also promoting their independence.
The staff recruitment procedures ensured that appropriate pre-employment checks were carried out to ensure only suitable staff worked at the service. Adequate staffing levels were in place.
Staffing support matched the level of assessed needs within the service during our inspection.
Staff induction training and on-going training was provided to ensure they had the skills, knowledge and support they needed to perform their roles. Specialist training was provided to make sure that people’s needs were met and they were supported effectively.
Staff were well supported by the registered manager and senior team, and had regular one to one supervisions. The staff we spoke with were all positive about the senior staff and management in
place, and were happy with the support they received.
People’s consent was gained before any care was provided. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way
possible; the policies and systems in the service supported this practice. Staff treated people with kindness, dignity and respect and spent time getting to know them and their specific needs and wishes. Care plans reflected people’s likes and dislikes, and staff spoke with people in a friendly manner.
People were involved in their own care planning and were able to contribute to the way in which they were supported. People and their family were involved in reviewing their care and making any
necessary changes.
A process was in place which ensured people could raise any complaints or concerns. Concerns were acted upon promptly and lessons were learned through positive communication.
Latest CQC inspection report
21st March 2018
We take pride in our record of providing quality care and we work hard to keep our standards of care and hygiene high. Our Care Quality Commission report, our membership of the National Care Forum and our Environmental health rating of 5 show our commitment to providing quality care and a safe environment for our residents.
Staff qualifications:
86% of staff holding, or working towards, a relevant qualification (average for this type of service 64%). Source NHS Choices
